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Frequently Asked Questions

  • What are the main benefits of using On Line Services for my bookkeeping and payroll?
    There are many benefits of working with us. Our clients typically say that our prompt, expert service saves them time and money and allows them to focus on what they do best – working in their business. Many clients also appreciate the ‘value add’ support we provide, including business management and cash flow advice. We get to know our clients’ businesses so we can provide insights that make a difference to their bottom line.
  • What is the process for getting started with On Line Services Bookkeeping & Payroll?
    To get started with our bookkeeping and payroll services, simply contact us to schedule a consultation. During the consultation, we will assess your business needs, discuss service options, and provide a customized proposal for your consideration.
  • My business is not located in Queensland. Can On Line Services still assist?
    We have clients located all over Australia. We are just an email away and regularly liaise with our clients outside Warwick via phone and Zoom.
  • How does On Line Services help clients improve their profits?
    At On Line Services we take the time to go through the “ins and outs” of bookkeeping with our clients. We will explain your business numbers, show you the insights behind them, provide suggestions, tips of the trade and answer your questions without any accounting jargon. We will also keep track of your company’s financial health and make proactive suggestions that may help you grow your business. Our goal is to grant you peace of mind and added time to get back to running and growing your business.
  • How does On Line Services ensure payroll accuracy and compliance with regulations?
    We maintain payroll accuracy and compliance by utilizing advanced payroll software, staying updated on payroll legislation and implementing strict quality control measures in our payroll processes.
  • If I have any questions regarding payroll awards, can On Line Services assist?
    Yes, we can provide assistance and templates on all payroll needs including awards.
  • Do I have to wait to end of financial year to transition to start using On Line Services?
    No, you can transition at the end of a BAS quarter to allow everything to run smoothly.
  • Can I have access to reports at any time?
    Yes, we have a range of reports that we can provide and customise to your needs.
  • How do I interact with my bookkeeper?
    As our name suggests, we usually correspond via email and we respond ASAP, but our office phone is always available if you need a fast answer.
  • If I was having cashflow issues, how would On Line Services assist?
    We can help you manage your cashflow by providing timely forward Profit & Loss budgets that link to forward cashflow forecasts. We can also actively liaise with your suppliers if required. Importantly, we keep in constant communication with you so that you are always fully aware of your business’ financial position.

Have more questions?

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